NYRA continues with their antiquated Saratoga reserved seating mail in process. (There is a limited internet on-line option conducted later on in the year to buy tickets from NYRA for the “leftover” seats.)
I can’t tell you who is right or wrong in the NYC-OTB vs. NYRA squabble or who is right in the state audit proceedings of NYRA. That is best left to others far smarter than I. Hey, they do have a nice website, and Andy Serling is always around, but in the end, I judge companies by my own personal experiences with them, and my experiences with NYRA as a customer have sucked.
The Saratoga 2010 reserved seating letter from NYRA this year sounds more like a FU letter than a customer service letter. The first thing you will notice is the large bold type with a red letter box around it stating: Post Mark Date January 15, 2010.
In case you manage to miss that the second line of the letter warns (again in bold type) that you must have your application postmarked by the “Postmark Date” listed to be eligible. Than they warn (of course, in bold type) the following: “NYRA will not mail any ticket until at least twenty days after your check was deposited to permit your check to clear. If you do not receive seating NYRA will return your funds”.
This is particularly galling because as anyone know who participates in this charade, NYRA does not mail out tickets until at least June of every year, some 160 days or so after I am mailing my check in to meet the deadline date of 01/15/10.
Last year my tickets were mailed to me by NYRA 183 days after my check cleared on 01/19/09. Of course I did not get my first choice of tickets and a refund check for the difference was mailed out 10 months later in a letter postmarked 10/20/09. Who got the escrow interest on my check? One guess Sherlock.
So anyway suckers…I mean NYRA racing fan and customers, run to the post office for the clock is ticking on the Post Mark Date. Oh the letter does say “Thank you” at the end, although not in bold type.